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Troubleshooting

29 articles

Customer's current tool is stable but the tap-test and Dashboard say it is in the red.

The vast majority of the time Dashboards are correct, but occasionally you may come across these two possible scenarios. The Dashboard on the left shows red where the customer is currently running stable without chatter. The Dashboard on the right is just the opposite, and far rarer, where the Dashb...

The graph on the MillMax home page is blank

If the Real Tool Direct - X Direction screen is blank it means that no tap-test measurement was recorded. It could be that you saved it as a new file. Go back and see if there is an older file with the same machine, holder and tool information, but a different random number at the end of the file na...

Practice keeps saying Hit Harder

The first thing you should do is check all your connections, including that the cables' threaded connections are tight, and that the accelerometer is firmly attached. Then reboot Windows on your PC. This should clear the error.If you repeatedly get a screen that looks like this with an endmill large...

The buttons on MillMax screen are overlapping.

The buttons on MillMax are overlapping or cutoff at the bottom.This is caused by the display settings being at 125% rather than the default 100%. You MUST correct this or data fields will be hidden or missed. To correct do the following steps: In Windows 7, open the "Control Panel" and select "Displ...

Testing Your Kit's Hardware/Cables

The most at risk part of the kit to fail is the accelerometer cable. This is from stepping or tripping of the cable or if it gets kinked when winding. The hammer cable is very robust and seldom fails. To test your cables (accelerometer and hammer), follow the procedure shown in this video. To test t...

I am getting a different file name. It does not show machine or tool numbers.

If the file name shows the time-date, a dash and then a random six digit number (e.g. 2020011811230-123456), then you must do the following.Click CTRL+A buttons at the same time.Click on "SpeedCast Preferences" buttonUnder User Settings in the lower left of the window, click the radio button next to...

Can't to get measure to accept any hits, always getting red arrows.

Check cable connections. Make sure there is not too much wax First try to use the re-practice button and practice again then it will come back to measure automatically and try to make measurements again. If you are consistently getting double hits, try tapping harder both in measure and practice. I...

Measurement shows repeated red arrows up or down

An arrow that points up indicates the channel is being overloaded in the signal is too high. An arrow that points down indicates the channel is under loaded in the signal is too low. Upper displays for the hammer in the lower displays for the accelerometer. 1. Check connections. Re-Practice tapping l...

Practice worked but Measure does not respond.

Check connections. Try tapping harder. Cancel measure and go to set up in the sensors tab then reduce the trigger threshold from 160 to 80.

Getting a lot of noise on the measurement

Check connections. Run from battery power. Cancel measure, go to set up and the sensors tab then raise trigger threshold to 400. Hit the tool harder or use a larger accelerometer.

Stuck in Y-Axis Measurement

If you have successfully completed the X-axis measurement, proceeded to Y and the software seems to lock-up, that is it is not capturing any of the tap tests in the Y, click on "Re-Practice" button, tap a few times until the practice is complete, click OK and it will return you to the Y-axis measure...

Sending a file to support

The most important thing to do if you are having an issue is to send the TXF (the file containing the tap-test that ends in .txf) to Support so they can see what is happening. Don't send the Dashboard file that has the same name, but ends with .htm. Support can generate a Dashboard from the TXF file...

When I edit a file it becomes blank, losing the tap-test measurement

When reopening a file to edit the data DO NOT click either the File or the Clear Data commands under the file tab. This will erase the measurement from the new file (the original will still be there).

Will not publish Dashboard (Publish DCC)

Make sure the dongle is inserted into a working USB port on your computer. Make sure the dongle is inserted completely and the red light is illuminated.

Tapping a small endmill and get persistent double hits.

If you are tapping a small endmill, 8mm or 3/8", and keep getting double hit errors, you can override this feature in order to get a measurement.1. Click the Setup button2. Click on the Sensor tab3. Uncheck the box next to Trap Double Hits4. Click Apply5. Click OKNow redo "Practice" and tap the tool...

Tapping a small endmill and get persistent "Hit Harder" warnings.

If you are tapping a small endmill, 8mm or 3/8", and keep getting the message to hit harder, you can lower the threshold in one of two ways. Click on Practice and tap very lightly. If this does not work you can lower the threshold manually.1. Click the Setup button2. Click the Sensors tab3. Change t...

Cannot edit time and date

This date and time field is not editable. MillMax uses the computer's system date and time to stamp each MillMax file name.

The light on the Interface (DAQ) unit is off

The light on the DAQ unit is NOT a power lamp. It is an indicator of data transmission. The light goes on and off depending on the ready state of the unit. If the usb bus is active, if it is ready to sample or in the process of sampling the light will be on. The light may go off after a period of i...

Having difficulty targeting endmills with a tap-test.

If you are having trouble accurately hitting small endmills with the tap-test hammer try choking up above the top of the handle and holding it very loose in your hand. Extra care must be taken to retract quickly after making contact.The "aim and tap", like the trial hit on a nail head with a hammer ...

Repair-By-Exchange for MillMax Kits

INSTRUCTIONS:1. KEEP YOUR DONGLE.2. You will be shipped a new MillMax kit without a dongle.3. Save the packaging from the new kit and use it to ship your defective kit.4. Use the return shipment label that was emailed to you and ship the defective kit back.5. Go to your webpage: https://www.taptest....

MillMax loses all my data entries

Every time you make a change to a data field in MillMax it automatically saves a new file with a new name. This is designed to PREVENT any data from being lost or over-written. If you reopen the original file, your changes will not be there, they will be on the newer, automatically saved, file.Dashb...

Where are my artifact measurements?

Reopen MillMax and Click on Open Database Folder button.Click on Shared folder in the breadcrumbs.Click on ArtifactMeasurements and you find your artifact tap test files (.txf).

Common cause of an all red Dashboard

Here is a Training Lesson on dealing with an all red Dashboard:https://millmaxtraining.s3.us-west-2.amazonaws.com/All+Red+Dashboard+-+Presenter+output/presentation.html You have an all red DashboardLower the width and depth of cut. If NO green or yellow zones appear at all, reopen the file in MillM...

Dashboard is all green with no missing key data

If the all of the required data fields are filled, it is possible to have an all green dashboard at all speeds. If the tool assembly and the spindle are very rigid, the stability lobe diagrams could be higher than the tool's maximum depth of cut. You will see this often with high feed mills with low...

After X measurement, MillMax will not go to Y

Open MillMax and choose Carbide EndmillClick 2. Setup button.Click the Measure tab.If you get this warning, click No. Make sure both boxes under Enable are checked. This enables MillMax to measure in both the X and Y directions. If the Y is unchecked, MillMax will only take the X tap-test and save t...

Good Measurement but Stability Lobes will NOT generate

Opening a MillMax file in TXF for troubleshooting. A measurement was made.However, TXF will NOT generate stability lobe diagrams.This is caused when any of the current conditions is set to zero. There must be a value, even a very low one.

Hammer triggers on its own or when I wiggle the cable.

This is an indication of a short in the cable and it needs to be replaced. If you shake the hammer cable and it triggers, it is that cable. If it is the accelermeter cable that triggers then replace that cabkle. You can run a test to be sure: https://mli.supportbee.io/2770-millmax-support-center/598...

Not saving my selection from database

The tool, toolholder or machine is in the database but MillMax does not save your selection. SOLUTION: In the Seatch function of MillMax, if you only single click on the item in the upper window it is NOT saved to the lower window. You must double click on it. An idiosyncrasy of the latest releases ...

All green Dashboard (starting from zero depth or width of cut)

It is possible to get an all green Dashboard is the tool assembly is very rigid.https://mli.supportbee.io/2770/5986/19528However, if you get a Dashboard that stays all green but starts with zero width or depth of cut, the Dashboard is not functioning. This occurs when you publish a Dashboard with ze...