This occurs when you launch MillMax software and then insert the dongle after starting. When you try to create a DCC (Dashboard) by clicking on the DCC button, you get this error message. You must insert the dongle before opening the MIllMax software.Make sure dongle is insertedUPDATE: If you took a...
This occurs when you open a file WITHOUT the kit attached and initialization can't find the hardware. Solutions is to either connect the kit or press ESC on your keyboard when the red "initialization" light flashes.If this error persists after restarting MillMax, try rebooting Windows to reset the a...
This occurs when you remove the dongle while using MillMax and try to create or publish a DCC (Dashboard). Re-insert the dongle and click OK. You may have to restart MillMax.
This error will appear if you tap a tool BEFORE updating the dongle, then click the Update Dongle app and attempt to publishing a DCC Dashboard. The file is corrupted and must be sent in to be repaired. Dongles are updated monthly, so its best practice to click the Update Dongle before any tap-test....
Click OK to close error message.Click CTRL + A keys at the same time to open Advanced Features window.Uncheck the box next to "Enable 2-Point Artifact with Direct Measurements.Click OK to close window.Reboot Windows and restart MillMax.
This occurs when you try to start MillMax without having the full kit hardware attached. After selecting a tool type, the red INITIALIZE button starts to flash. If you wait the system cannot find the hardware and will show this error message. To halt the initialization and prevent this error message...
Open MillMax Click CTRL+AClick MillMax Preferences button.Select Correct Data Acquisition Hardware that matches your unit. The SIM5 is the MillMax small unit with the integrated USB cable. SIM4 is the black box.Make sure this number is "0"Click OK.Click Initialize.
An "Unhandled exception has occurred" error message is a Windows error, nothing to do with MillMax. If you see this message, reboot your computer and the error will be cleared.
You also may get this messageThe DAQ Module (SIM5) uses the audio codec in Windows to transmit data. This can get corrupted from other audio software, causing this error. It can also be caused if the DAQ Module is not plugged in or plugged in after the MillMax software is started. In either case, th...
If you are trying to start MillMax and get this message, it is likely because the shortcut became corrupted. Reboot your computer and it should restore itself.
This occurs when you start MillMax without a dongle inserted in a USB port. It can also occur if you launch too quickly after inserting a dongle. The dongle program takes a few seconds to activate.
From what you sent, we believe that the .bin file is corrupted. This typically happens when there are too many install attempts or moving the program to a new location. Here are the steps to fix it. You could forward this to IT or if you feel comfortable to do it yourself.1. You need to open MillMax...
This indicates the force from the hammer exceeds the capacity of the accelerometer. The most common cause for this error is a loose accelerometer cable connection. It is a small 3-56 thread and can come loose. Check that the cable connection is tight. Restart MillMax and re-practice hitting less har...
Go to Setup and click on the Measurement tab.This error occurs when both X and Y direction boxes are blank. To fix this:Click SetupClick Measurement tabClick No Make sure both the X and Y Direction boxes are checked. Click Apply and the OK
This is likely caused by a background noise, such as an air hiss, that is mimicking the cutter's tooth impacts. Select Threshold Method 3 and record the background noise to filter it out.
This occurs when you click the Machine Search with the Machine Database at the default "1. Search Machine Make Here".To correct this, select a Machine Make from the dropdown menu before clicking Machine Search.
This detects the accelerometer reading in the wrong direction. The most likely cause is that accelerometer is on the tool backwards, that is the unmarked side is opposite the tool surface. If the accelerometer is mounted correctly and you still get this error message, check that the cable to the acc...
Updates and renewals are pushed automatically from MSC's IT department. If you get this error message, the renewal did not complete and you must click on the "Update Dongle" icon. Here are the instructions:
This occurs when there is no cutter/tool diameter entered in the Tool Details and you try to generate a Dashboard. Add the diameter and the Dashboard will generate.
This error occurs if you try to generate a DCC (not publish a DCC) and the dongle is not inserted. If it is inserted you may have a bad USB port on your computer. Try another port or try another device in that port, like a USB mouse if you have one. Note that you CANNOT insert the dongle after you s...
You click on UpdateDongle and see this message:The next step is to run VerifyDongle, and screen capture the result:https://mli.supportbee.io/2770-millmax-support-center/5979-using-millmax/18792-using-verify-dongleSend the screen capture to support.
Click OK.Press the CTRL and A keys at the same time.Uncheck the "Enable 2-Point (Artifact with Cross) Measurements.Click OK.
If you are using a MSC MillMax kit this is the wrong interface setting. It is looking for different hardware than you have.Open MillMax and click on Carbide Endmill button.Click on red flashing Initialize button.Press CTRL and A buttons on your keyboard at the same time.Click on MillMax Preferences ...
We use a third party service called ShareFile to receive files. If their service is down or cannot be reached because of internet access limitations you may get this error message. In this case, cut and paste the MillMax TXF file into an email and send it to support.
This is caused by your dongle not receiving the automatic update. Click on the Update Dongle icon to update it manually.