add-circle-bold add-circle add-square add alarm-bell-1 alert-diamond analytics-pie-2 archive archive arrow-down-1 arrow-down-2 arrow-left-1 arrow-right-1 arrow-up-1 attachment-1 bin-paper-1 book-star button-record check-1 check-circle-1 close close-quote close cog-1 cog common-file-stack copy-paste credit-card-1 diagram-fall-down disable time-clock-midnight download-thick-bottom drawer-send envelope-letter envelope-letter expand-6 expand-6 file-code filter-1 floppy-disk flying-insect-honey folder-file-1 headphones-customer-support hierarchy-9 hyperlink-2 information-circle keyboard-arrow-down keyboard-arrow-up layout-module-1 list-bullets lock-2 lock-unlock-1 love-it messages-bubble-square move-to-top multiple-circle multiple-neutral-1 multiple-users-1 navigation-menu-horizontal navigation-menu network-browser open-quote pencil-1 pencil-write pencil-1 print-text rating-star rating-star remove-circle remove-square-1 search send-email-1 shield-warning single-neutral-actions single-neutral smiley-sad-1 smiley-unhappy smiley-indifferent smiley-smile-1_1 smiley-happy smiley-sad-1 smiley-unhappy smiley-indifferent smiley-happy smiley-thrilled social-media-twitter synchronize-arrows-1 tags-double ticket-1 ticket-1 time-clock-circle undo view-1 view-off view wench

ERROR MESSAGE: Unknown Serial Number or nothing happens when using Update Dongle

The Update Dongle app is used by MSC IT to finalize the bi-monthly renewals of your dongles. It is automatically performed during the update push, but a sometimes a small percentage of dongles fail to update, likely due to the laptop being offline. In those rare cases, we will have you click on the Update Dongle icon to complete the update. 

If your dongle is updated and you click on the Update Dongle icon it may do nothing or give you an error message that says "Unknown Serial Number". Disregard this. To check if your dongle is currently functioning, open MillMax and click on DCC or Publish DCC. If it starts to generate a dashboard your dongle is working. 

You can also check the expiration date of your dongle by using Verify Dongle: https://mli.supportbee.io/2770/5979/18792